Returns & Refunds

If you need to return or exchange an item bought from Arrive Drive Motorsports, start with us. Do not send the item back, and do not contact the manufacturer, until we have given you a Return Authorization Number.

Return and exchange window

You may request a return or exchange within 30 calendar days from the date your order ships.

What we can accept

To be eligible for a return or exchange, your item must meet all of the following:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in the original packaging, with both the product and the packaging undamaged.
  • The item must include a receipt or proof of purchase.

What cannot be returned or exchanged

Custom products are not eligible for return or exchange. That includes custom race suits and custom team shirts.

Arrive Drive merch is printed to order and is not eligible for return or exchange.

How to start a return or exchange

Before you send anything back, contact Arrive Drive Motorsports for a Return Authorization Number:

That number must be included with the item. We will send return instructions once the authorization is issued. Please do not ship a return without one.

Return shipping

Customers are responsible for return shipping costs on returns and exchanges.

Restocking fees

  • Any products with installation will require a 15% restocking fee (for example, a helmet with speaker installation).
  • On orders totaling more than $150, a 5% restocking fee will apply to returned items when a refund is requested. The fee will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund after inspection. If your return is approved, we will refund the original method of payment. The time it takes for the credit to appear will depend on your payment provider or card issuer’s policies.

Exchanges

Your first exchange may qualify for free ground shipping on the replacement item when you are exchanging for a different size or color of the same product model (for example, exchanging an RZ-66C in Medium for an RZ-66C in Large, or exchanging ZR-50 red shoes for ZR-50 black shoes).

If the item is being exchanged for a different model, you are responsible for shipping costs on the replacement item (for example, exchanging a Round Top Air for a Low Profile Top Air).

Shipping

Safety Equipment ships direct from ZAMP.

  • On Safety Equipment orders under $50, there is a $5 drop-ship fee.
  • On Safety Equipment orders of $50 and up, shipping is free.

Merch is printed to order, and shipping is calculated at checkout.